Exchanges, Returns & Refunds
FAQs
I received my order but my items don't fit - what do I do?
No worries, we'll get you sorted out and suited up correctly!
Please contact us as soon as possible here to arrange an exchange - we accept exchanges within 14 days of receiving your order.
- We will send you a Return Label
- Once we receive your returned items, we will ship your new package out
Do you provide Return Shipping Labels?
Yes, returns are easy here!
- We will send you a Return Label, free of charge and kindly ask that our customers cover the fee to ship out the new items
Eligible Items for Return
We accept exchanges within 14 days of receiving your order.
- Your items must be in New Condition - aka the same condition that you received it in, unused, with tags attached and in its original packaging.
- Returned items must be clean, unworn, and free of pet hair, perfume, or stains.
- Returns that do not meet these criteria may be subject to a cleaning fee or rejected at our discretion.
Exceptions / Non-Returnable Items
- Underwear cannot be returned or refunded due to hygienic reasons.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch here if you have questions or concerns about your specific item.
Damaged or Faulty Items
If you received your items damaged, faulty or wrong size please contact us within 14 days here and we will replace it ASAP.
Refunds
Please note - as we are a growing business, we are currently only offering Store Credit for returned items. Only in the case you would like to exchange an item in which the selected style or size is sold out, we will offer a refund.
As we grow we hope to be able to change this! Thank you for understanding.
Store Credit
Sometimes our crush doesn't fit us the way we fantasised - we get it.
If you'd like to send us back your order in exchange for Store Credit, write us here to arrange.
- We'll send you a Return Label to ship back your items
- Once received, we will issue your Store Credit by email, accessible anytime with no expiration date
Any other questions?
Get in touch here if you have a question we didn't cover - we're here to help get you suited up in ultimate comfort